Privacy policy

PRIVACY POLICY

Last Updated: September 26, 2026

Lonestar Integrity Technologies, LLC ("Lonestar," "we," "us," or "our") respects your privacy.

This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit our website, communicate with us, request information, create an account, or purchase products.

Our ecommerce website may be hosted or supported by Shopify and other third-party service providers.

1. INFORMATION WE MAY COLLECT

Depending upon how you interact with us, we may collect the following categories of information.

Contact and Identity Information

This may include:

•            name;

•            company name;

•            job title;

•            billing address;

•            shipping address;

•            email address; and

•            telephone number.

Order and Transaction Information

This may include:

•            products ordered;

•            quantities;

•            pricing;

•            order history;

•            shipping information;

•            returns;

•            warranty claims;

•            correspondence; and

•            transaction details.

Payment Information

Payment information may be collected and processed by Shopify, payment processors, banks, or other payment-service providers.

Lonestar may receive transaction information associated with the payment but may not receive or retain complete payment-card information where the payment provider processes that information directly.

Device and Website Information

When you use our website, we and our service providers may automatically collect information such as:

•            IP address;

•            browser type;

•            device type;

•            operating system;

•            pages viewed;

•            referring website;

•            approximate geographic area derived from technical information;

•            date and time of access; and

•            interactions with the website.

Communications

We may collect information you provide through:

•            email;

•            contact forms;

•            quotation requests;

•            telephone communications;

•            customer-service requests;

•            warranty claims;

•            product reviews; and

•            other communications.

2. HOW WE USE INFORMATION

We may use personal information to:

•            provide our website and online store;

•            process and fulfill orders;

•            collect payment;

•            ship products;

•            communicate about orders;

•            respond to inquiries;

•            provide quotations;

•            provide customer support;

•            evaluate returns and warranty claims;

•            prevent fraud and unauthorized transactions;

•            maintain website security;

•            improve our website, products, and services;

•            maintain business and accounting records;

•            comply with legal and regulatory requirements;

•            establish, exercise, or defend legal claims;

•            send marketing communications where permitted; and

•            conduct analytics and advertising where applicable.

3. HOW WE MAY DISCLOSE INFORMATION

We may disclose personal information to service providers and other parties that assist us in operating our business, including:

•            Shopify and ecommerce providers;

•            payment processors;

•            banks;

•            shipping companies and freight carriers;

•            order-fulfillment providers;

•            website-hosting providers;

•            information-technology providers;

•            analytics providers;

•            advertising and marketing providers;

•            email-service providers;

•            accountants;

•            attorneys;

•            insurers;

•            consultants; and

•            other professional service providers.

These parties may process information on our behalf or for their own legitimate purposes as permitted by law.

4. SHOPIFY

Our online store may be powered by Shopify.

Shopify may collect and process personal information associated with your use of our store, including information necessary to provide ecommerce, security, payment, analytics, and related services.

Shopify's handling of information is also governed by its applicable privacy notices and terms.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website and service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

•            maintain website functionality;

•            remember preferences;

•            maintain shopping-cart information;

•            authenticate users;

•            understand website traffic;

•            measure performance;

•            prevent fraud;

•            conduct analytics; and

•            support marketing or advertising.

Browser settings may allow you to block or delete cookies, although doing so may affect website functionality.

Where required by applicable law, we will provide additional controls regarding nonessential cookies or similar technologies.

6. ANALYTICS AND ADVERTISING

We may use analytics or advertising services to understand how visitors use the website and, where applicable, measure or deliver advertising.

Depending on the technology used and applicable law, certain advertising or analytics disclosures may be considered "sharing," "sale," or processing for targeted advertising even where no money is exchanged for personal information.

Where legally required, we will provide applicable opt-out rights.

Lonestar does not knowingly sell personal information for monetary payment.

7. EMAIL MARKETING

If you subscribe to marketing communications, we may send information regarding products, company updates, or other relevant topics.

You may unsubscribe from promotional email by using the unsubscribe link contained in the message.

Even if you unsubscribe from marketing, we may continue sending non-promotional messages concerning orders, transactions, warranty matters, safety notices, or customer-service issues.

8. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

•            fulfill orders;

•            provide customer service;

•            administer warranties;

•            maintain tax and accounting records;

•            meet contractual obligations;

•            resolve disputes;

•            prevent fraud; and

•            comply with legal requirements.

Different categories of information may be retained for different periods.

9. SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, network, electronic storage system, or transmission method is completely secure.

We therefore cannot guarantee absolute security.

10. PRIVACY RIGHTS

Depending on where you live and applicable law, you may have rights concerning your personal information, which can include the right to:

•            request access to certain personal information;

•            request correction of inaccurate information;

•            request deletion;

•            obtain a copy of certain information;

•            opt out of certain targeted advertising;

•            opt out of certain sales or sharing of personal information; or

•            appeal certain privacy-request decisions.

Not every right applies in every jurisdiction or circumstance.

We may need to verify your identity before processing a request.

Authorized agents may be permitted to submit requests where required by applicable law and where proper authorization can be verified.

11. TEXAS PRIVACY REQUESTS

Texas residents may have privacy rights under applicable Texas law.

Requests may be submitted by contacting:

adam@lsintegrity.com

Please include sufficient information for us to identify you and understand the request.

Where applicable, we will provide instructions for appealing a decision concerning a privacy request.

We will not unlawfully discriminate against a customer for exercising an applicable privacy right.

12. SENSITIVE INFORMATION

We do not intend to use our general website to collect unnecessary sensitive personal information.

Please do not send Social Security numbers, government identification numbers, health information, passwords, financial-account credentials, or other highly sensitive information through ordinary website forms or email unless specifically requested through an appropriate secure process.

13. CHILDREN

Our website and industrial products are not directed to children under thirteen (13).

We do not knowingly collect personal information directly from children under thirteen through the website.

If you believe a child has provided personal information to us, please contact us so that we can evaluate and address the matter.

14. BUSINESS TRANSACTIONS

Personal information may be transferred in connection with an actual or proposed:

•            merger;

•            acquisition;

•            financing;

•            reorganization;

•            sale of business assets; or

•            similar business transaction.

15. REQUIRED DISCLOSURES

We may disclose information where we reasonably believe disclosure is necessary to:

•            comply with law;

•            respond to lawful process;

•            cooperate with governmental authorities;

•            investigate fraud or security incidents;

•            protect our rights;

•            protect the safety of persons or property; or

•            establish, exercise, or defend legal claims.

16. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We do not control the privacy practices of third parties, and their websites are governed by their own privacy policies.

17. INTERNATIONAL PROCESSING

Some service providers may process information in states or countries other than the location in which the information was collected.

By using our website, your information may be processed in jurisdictions where our service providers operate, subject to applicable law.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, services, or legal requirements.

The revised version will be posted with an updated "Last Updated" date.

19. CONTACT US

Privacy questions and requests may be sent to:

Lonestar Integrity Technologies, LLC

614 S Business IH35 STE C173

New Braunfels, Texas 78130

Email: adam@lsintegrity.com