Shipping policy

SHIPPING POLICY

Last Updated: October 7, 2026

This Shipping Policy explains how Lonestar Integrity Technologies ("Lonestar," "we," "us," or "our") processes and ships orders.

This policy forms part of our Terms and Conditions of Sale.

1. ORDER PROCESSING AND LEAD TIMES

Order-processing and shipment times vary depending on product availability, quantity, fabrication requirements, customization, and shipping method.

Estimated lead times shown on our website, quotations, order confirmations, or other communications are estimates unless expressly identified in writing as guaranteed.

Stocked products may ship sooner than fabricated, special-order, custom, or made-to-order products.

If an order contains products with different lead times, we may hold the order for consolidated shipment or ship available products separately.

2. SHIPPING METHODS

Lonestar may ship orders using:

  • UPS;

  • FedEx;

  • USPS;

  • regional or specialty parcel carriers;

  • less-than-truckload ("LTL") freight;

  • truckload freight;

  • dedicated or expedited carriers; or

  • other transportation providers appropriate for the size, weight, value, or destination of the shipment.

The shipping method shown at checkout may not be available for unusually large, long, heavy, high-value, remote, or otherwise specialized shipments.

Where necessary, Lonestar may contact the purchaser before shipment to confirm or revise shipping arrangements.

3. OVERSIZED AND FREIGHT SHIPMENTS

Some Lonestar products exceed normal parcel-carrier dimensions and may require oversized parcel service, LTL freight, dedicated transportation, or another specialized shipping method.

Freight shipments may require a commercial delivery address with suitable access for the carrier.

The purchaser is responsible for accurately identifying whether the delivery location:

  • has a loading dock;

  • has a forklift or other suitable unloading equipment;

  • requires liftgate service;

  • is a residential address;

  • is a limited-access location;

  • requires a delivery appointment;

  • has access restrictions; or

  • has any other condition that may affect delivery or carrier charges.

The purchaser is responsible for safely unloading freight shipments unless otherwise expressly agreed in writing.

4. SHIPPING CHARGES

Shipping charges may be calculated at checkout, quoted separately, or invoiced based on the shipment's dimensions, weight, destination, carrier, and required services.

For unusually large or specialized shipments, an online shipping calculation may be an estimate.

If actual shipping requirements differ materially from the information provided during ordering, Lonestar may contact the purchaser before shipment regarding any material change in shipping cost.

We will not knowingly substitute a materially more expensive shipping method without contacting the purchaser unless the purchaser previously authorized such charges.

5. ADDITIONAL FREIGHT AND ACCESSORIAL CHARGES

Additional carrier charges may apply for services or conditions including:

  • residential delivery;

  • liftgate service;

  • limited-access delivery;

  • inside delivery;

  • delivery appointments;

  • address correction;

  • redelivery;

  • reconsignment;

  • storage;

  • detention;

  • refused shipments;

  • remote-area delivery; or

  • other carrier accessorial services.

Charges resulting from incomplete or inaccurate information provided by the purchaser, unavailable unloading equipment, refused delivery, or conditions at the delivery location may be charged to the purchaser to the extent permitted by law.

6. DELIVERY ESTIMATES

Transit and delivery estimates are not guaranteed unless Lonestar expressly agrees in writing to a guaranteed service.

Carrier delays may occur because of weather, transportation interruptions, mechanical issues, labor disruptions, natural disasters, government action, peak shipping periods, or other circumstances outside Lonestar's control.

A carrier's estimated delivery date does not constitute a guaranteed delivery commitment by Lonestar.

7. DELAYED SHIPMENT

Lonestar will make reasonable efforts to ship orders within the timeframe communicated when the order is placed.

If we determine that an online order cannot be shipped within the promised timeframe, we will provide any delay notice, cancellation opportunity, or refund required by applicable law.

If no shipment timeframe has been stated, orders will be handled in accordance with applicable federal shipping requirements.

8. SHIPPING ADDRESS

The purchaser is responsible for providing a complete and accurate shipping address and appropriate contact information.

Lonestar is not responsible for delay or additional charges resulting from inaccurate, incomplete, or outdated shipping information supplied by the purchaser.

If an address correction or reconsignment is required after shipment, additional carrier charges may apply.

9. SPLIT SHIPMENTS

Lonestar may ship an order in multiple packages or shipments when reasonably necessary due to:

  • product availability;

  • size or weight;

  • carrier limitations;

  • separate manufacturing locations; or

  • efficiency of transportation.

Tracking information may therefore be provided separately for different portions of an order.

10. INSPECTION UPON DELIVERY

The purchaser should inspect all shipments promptly upon delivery.

For freight shipments, inspect the shipment before signing the carrier's delivery receipt whenever reasonably possible.

If packaging or products show visible damage, note the damage on the carrier's delivery receipt before accepting the shipment.

Photograph:

  • the shipment before unloading where practical;

  • damaged packaging;

  • the shipping label;

  • damaged products;

  • pallets, crates, or boxes; and

  • any visible impact or puncture damage.

Retain all packaging and damaged materials until Lonestar confirms they are no longer needed for the claim.

11. SHIPPING DAMAGE

Visible shipping damage, shortages, or missing packages should be reported to Lonestar as soon as reasonably possible and preferably within five (5) business days of delivery.

Contact:

adam@lsintegrity.com

Please provide:

  • order number;

  • shipment or tracking number;

  • description of the damage or shortage; and

  • photographs where applicable.

We will work with the carrier and purchaser to evaluate the claim.

Reporting damage promptly helps preserve available carrier claims and documentation.

Nothing in this policy eliminates rights that cannot legally be waived.

12. CONCEALED DAMAGE

If shipping damage is discovered only after the packaging has been opened, stop using the affected product and contact Lonestar promptly.

Photograph the product and packaging and retain all shipping materials while the claim is evaluated.

13. LOST OR MISSING SHIPMENTS

If tracking indicates a shipment may be lost or if delivery has not occurred within a reasonable period after the expected delivery date, contact Lonestar.

We may open an investigation or claim with the carrier.

Replacement, refund, or other resolution will depend upon the circumstances, applicable carrier procedures, contractual shipping terms, and applicable law.

14. REFUSED OR UNDELIVERABLE SHIPMENTS

If a shipment is refused or cannot be delivered because of conditions attributable to the purchaser, the purchaser may be responsible for reasonable:

  • return freight;

  • redelivery charges;

  • storage charges;

  • carrier fees; and

  • other costs incurred as a result.

Any returned product remains subject to the Lonestar Return & Refund Policy.

15. LOCAL PICKUP

Where Lonestar agrees to local pickup, the purchaser is responsible for providing suitable transportation and safely securing the products for transport.

Products must not be transported in a manner that could damage them or create a safety hazard.

16. INTERNATIONAL SHIPPING

Where international shipping is offered, the purchaser is responsible for determining whether the products may lawfully be imported into the destination country.

Unless expressly included in the quoted price, the purchaser is responsible for applicable:

  • import duties;

  • tariffs;

  • taxes;

  • customs fees;

  • brokerage charges; and

  • other governmental charges.

Customs processing may delay delivery.

Lonestar is not responsible for delays caused by customs authorities or other government agencies.

17. RISK OF LOSS AND SHIPPING TERMS

Risk of loss and responsibility for goods in transit will be determined by the applicable order documents, agreed shipping terms, and applicable law.

Where Lonestar and the purchaser expressly agree to specific freight or Incoterm-style shipping terms in a quotation or written order acknowledgment, those agreed terms control to the extent applicable.

Nothing in this section affects rights or obligations that cannot lawfully be modified.

18. RETURNS

Shipping-related returns remain subject to the Lonestar Return & Refund Policy.

Do not return a shipment without first obtaining authorization from Lonestar.

19. CONTACT

Questions concerning shipping or delivery may be sent to:

Lonestar Integrity Technologies
adam@lsintegrity.com